experiences with NLP solutions
PRODUCT
iCX
Build distinctive, engaging, and positive customer experiences with NLP solutions.
Provide Stellar Customer Experience
Proactive Engagement
Move away from reactive models of engagement that are expensive and time-consuming to automated NLP-driven modes.
Closer to Customer
Unlock deeper insights into customer behaviour and sentiment while they engage with your company across channels like social media, website, and even customer support chats.
Deploy Easily
Deploy easily within existing processes with custom built rules based on business requirements to supplement sales and marketing efforts.
What Do You Get from iCX?
Assess Emotional Intelligence
Using passive channels like email and chat transcripts, you can discover how customers feel about your value proposition.
Support your customers 24x7
Utilize NLP chatbots to provide consistent support round-the-clock while collecting insights about customers.
Utilize heat maps
Give the support team heat maps so they can choose the next best ticket depending on the status, SLA, priority, and emotional condition of the customer.
Boost Sales Performance
With intelligent chatbots that can gather customer data and offer individualised recommendations you can diversify your lead generation techniques.
Embrace Diversity
Increase customer reach by having real-time, 95% accurate interactions with chatbots that speak Arabic, European, and Indian languages.
Real-time Reporting
Utilize comprehensible dashboards to track and evaluate the general perception of customer service and assistance across channels.
Take the Leap with Kenko Digital
Drop us a message to inquire about opportunities with Kenko Digital
